Note from Larry B: "Don't get "Yelped" It should become routine business practice for business owners to review the "reviews" posted online on all sites and respond accordingly."
Yelp: Advertise or Else?
The site faces a lawsuit—and a barrage of criticism—for mingling ads and reviews
By Peter Burrows and Joseph Galante
Bloomberg Business Week, March 3, 2010
Getting Yelped. That's the term angry business owners have started using when they feel unfairly criticized on the popular review site. Now Yelp is being forced to deal with its own unanticipated criticism. In a federal lawsuit filed in California on behalf of Long Beach's Cats & Dogs Animal Hospital, attorney Jared Beck claims that Yelp routinely highlights negative customer reviews unless business owners agree to advertise with the company. Beck, a Harvard-trained trial lawyer in Miami, says dozens of businesses have contacted him with similar allegations, and he plans to file an amended complaint with more companies in the coming weeks. "This is not an isolated incident," says Beck. "This seems to be a companywide practice."
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